AuraDownload on the App Store

Troubleshooting · 1 min read

The app crashes or won't open

In order:

  1. Force quit and reopen. Swipe up from the bottom of the screen, then swipe

the Aura card away.

  1. Restart your iPhone. Fixes more than it has any right to.
  2. Update Aura. Open the App Store, tap your photo, and scroll to pending

updates.

  1. Update iOS. Settings, General, Software Update.
  2. Reinstall. Delete Aura and install it again, then sign in. Your habits,

streak, and coins should return with the same Aura account. Wall of Wins photos can return only if their earlier private uploads succeeded.

If it still crashes, email help@downloadaura.app with your iPhone model, iOS version, and what you were doing when it happened. What you were doing at the time is the useful one.

Reminders aren't arrivingCheck notification permission.1 min read Coins didn't appear after a habitFocus habits pay when the timer ends.1 min read Aura is draining my batteryAura shouldn't noticeably affect your battery in normal use, because blocking is handled by iOS rather than by anything Aura runs in the background.1 min read

Still stuck? Contact Aura support and tell us what happened.