Refund Policy
Effective date: August 18, 2026
This policy explains how refunds work for Aura, operated by Aura App LLC, 68 Harrison Ave Ste 605 #207236, Boston, MA 02111, United States ("Aura", "we", "us"). It applies to purchases of Aura subscriptions and any other paid features, whether bought on our website at downloadaura.app or through the App Store.
Where you bought Aura decides who processes your refund, so start by finding the right section below.
1. Website purchases
Purchases made on downloadaura.app are sold by Paddle, our merchant of record. Paddle handles the payment, tax and invoicing, and processes refunds on our behalf.
To request a refund for a website purchase, email help@downloadaura.app from the address you used to buy, and include the date of purchase and your Paddle receipt or order number if you have it. We will review your request and, where it qualifies, ask Paddle to return the payment to your original payment method.
- We consider every request. If you bought Aura by mistake, were charged for a renewal you meant to cancel, or could not use what you paid for, tell us and we will make it right.
- Approved refunds are returned to your original payment method. The time it takes to appear depends on your bank or card provider, and is usually within five to ten business days.
- You can also request a refund directly from Paddle using the link on your emailed receipt.
2. App Store purchases
Purchases and subscriptions bought through the App Store are handled by Apple, not by us. We cannot issue, approve or reverse them.
Request a refund at reportaproblem.apple.com, sign in with your Apple Account, choose the Aura charge and follow the steps. Apple reviews the request and its decision is final. If you need help gathering purchase details, email help@downloadaura.app and we will do what we can.
3. Subscriptions and renewals
Aura subscriptions renew automatically until you cancel. You can cancel at any time to stop future charges:
- Website subscriptions: use the link in your receipt, visit Manage Subscription, or email help@downloadaura.app.
- App Store subscriptions: open iOS Settings, tap your name, then Subscriptions, and cancel Aura there. Deleting the app does not cancel a subscription.
Cancelling stops the next renewal. If a renewal charged before you meant to cancel, contact us and we will look at a refund under section 1 or point you to Apple under section 2.
4. If you are in the UK or the EEA
You have a statutory right to cancel a purchase within 14 days without giving a reason. By starting to use Aura's paid features immediately, you ask us to begin supplying the service during that period and accept that you lose the right to cancel once the service has been fully supplied. Nothing in this policy limits your non-waivable statutory rights.
5. How to reach us
For anything about a refund, email help@downloadaura.app. Tell us where you bought Aura, the email on the purchase, and the approximate date, and we will take it from there.
Aura App LLC 68 Harrison Ave Ste 605 #207236, Boston, MA 02111, United States help@downloadaura.app