Aura Help Center

Find answers about blocking apps, earning screen time, Apple Health, subscriptions, streaks, privacy, and account setup.

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Blocking isn't workingStart by checking Screen Time permission.2 min read How do I make Aura foolproof?Aura starts out forgiving.1 min read How coins workOne coin buys one minute of screen time.1 min read How to cancel your subscriptionIf you subscribed inside the app, Apple handles cancellation, not us: 1.1 min read Contact supportProfile, then Settings, then Feedback & Bug Reports.1 min read

Blocking

11 articles

Choosing which apps to blockOpen the Blocks tab.1 min read What Aura can and can't blockAura can block selected apps, app categories, websites, and adult content through Apple's Family Controls system.1 min read Why Aura asks for Screen Time permissionAura uses Apple's Family Controls system to block the apps, websites, and adult content you select.1 min read Can someone get around Aura?Easy Mode leaves an exit. Hard Mode closes it while a block is running.1 min read Blocking websites and SafariAura can restrict websites in Safari as well as apps.1 min read The Scroll PassUse one hour of unblocked apps once a week in Easy Mode.1 min read Easy Mode and Hard ModeTwo settings, and one of them is always on.1 min read Blocking adult contentAdult content has its own switch, separate from your app lists, in the Blocks tab.1 min read Locking Aura's Screen Time accessAura uses Apple's Screen Time controls to block apps.1 min read One specific app isn't being blockedIf every other block works and one app still opens, check the app itself before rebuilding everything.1 min read An app is blocked when it shouldn't beAn unexpected block usually comes from a category that includes more apps than you meant to select.1 min read

Earning coins

10 articles

The four ways to earnEvery quest in Aura is one of these four.1 min read My photo keeps getting rejectedGemini Flash checks your photo against the habit you picked and tells you what to fix when it fails.1 min read Camera Reps isn't counting my repsAura counts reps by watching your body, so it needs to see all of you.1 min read Apple Health says "No activity"Passive Income reads today's activity from Apple Health.1 min read Setting your own reward ratesEvery habit has a rate, and you can change it.1 min read Creating a custom habitThe seeded habits won't cover everything.1 min read Focus sessions and Extreme FocusA focus session is a timer that pays you for staying off your phone.1 min read FavouritesTap the heart on any habit to favourite it.1 min read Steps I added manually aren't countedAura only rewards activity recorded by your iPhone, Apple Watch, or another device that writes genuine activity to Apple Health.1 min read My step count looks doubledStart by comparing Aura's number with the Steps total in Apple Health for the same day.1 min read

When you open a blocked app

3 articles

What happens when you open a blocked appYou get a shield, not a wall.1 min read Choosing your intervention styleOpen Profile, then Settings, then Interventions.1 min read The intervention isn't stopping meThat's usually a sign it's become familiar rather than that it's broken.1 min read

Subscriptions & billing

7 articles

I bought on the website but the app still shows a paywallThis one is specific to buying on the web and then installing the app.1 min read Getting a refundApp Store purchases are refunded by Apple, not by us.1 min read Restoring a purchase on a new phoneApp Store purchase: sign in with the same Apple Account you bought with, install Aura, and tap Restore Purchases on the paywall.1 min read Free trialsAura's yearly plan includes a seven-day trial. The weekly plan starts immediately.1 min read Changing or updating payment detailsApp Store subscriptions: open iOS Settings, tap your name, tap Payment & Shipping.1 min read Getting an invoice or receiptWhere your receipt comes from depends on where you subscribed.1 min read Can I share Aura with my family?Aura subscriptions are for one Apple Account and one person's iPhone.1 min read

Streaks & progress

5 articles

How streaks workYour streak counts consecutive days you completed at least one quest.1 min read I lost my streakIf your streak reset, it means you missed a day and had no freezes left.1 min read Your Wall of WinsEvery photo that passes verification is saved to your Wall of Wins, on the Stats tab.1 min read Reading your statsThe Stats tab shows your recorded habits, coins, and screen time.1 min read Your 90-day boardThe Stats tab shows your last 90 days as a grid, one square per day, filled in for days you completed a quest.1 min read

Your data & privacy

5 articles

What happens to my habit photosGemini Flash checks the photo, and a passed photo stays on your phone.1 min read Can Aura see which apps I block?No, and not by policy.1 min read What Aura reads from Apple HealthWith your permission, and read-only: - Steps - Walking and running distance - Exercise minutes - Mindful minutes - Active energy burned Read-only means Aura never writes anything to Health a1 min read Deleting your account and your dataIn the app: open the Profile tab and use the account deletion option.1 min read Where your data is storedYour account and habit data is stored with Supabase, our database provider.1 min read

Setting up

8 articles

Getting started with AuraFour steps, about five minutes.1 min read Setting up your first blockOpen the Blocks tab.1 min read Routines and remindersA routine is a nudge at a time you choose, for a habit you choose.1 min read Turning on notificationsRoutines need notification permission.1 min read Reminders and what Aura sends youProfile, then Settings, then Reminders.1 min read The Aura widget and Live ActivityThe Live Activity appears on your Lock Screen and Dynamic Island while a focus session is running, with the time remaining.1 min read Changing your nameProfile, then tap your name.1 min read Using Aura on more than one deviceAura is currently built for iPhone.1 min read

Troubleshooting

9 articles

The app crashes or won't openIn order: 1.1 min read Reminders aren't arrivingCheck notification permission.1 min read Coins didn't appear after a habitFocus habits pay when the timer ends.1 min read Aura is draining my batteryAura shouldn't noticeably affect your battery in normal use, because blocking is handled by iOS rather than by anything Aura runs in the background.1 min read iOS says an app is restrictedThe message “You cannot use this app because it is restricted” comes from iOS, not from Aura's shield.1 min read I'm getting too many notificationsAura's reminders are meant to be useful, not noisy.1 min read I reinstalled Aura and my data is goneAfter a reinstall, sign in with the same method you used before.1 min read What are the minimum requirements?Aura requires an iPhone running iOS 16 or later.1 min read Aura isn't showing the right screen timeAura's Stats tab relies on data provided by Apple, and that data can take a few minutes to settle.1 min read

Referrals & collabs

1 article

I'm a creator and want to work with AuraWe are open to hearing from creators who make thoughtful work about habits, fitness, productivity, or digital wellbeing.1 min read

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