App Store purchases are refunded by Apple, not by us. We can't issue, approve or reverse them, and we have no visibility into the decision. Request one at reportaproblem.apple.com, sign in with your Apple Account, find Aura and choose a reason.
Website purchases are handled by our payment processor. Email help@downloadaura.app with your receipt and we'll raise it.
If you're in the UK or EU, you have a statutory 14-day cancellation right on a web purchase. Note that starting to use the paid features asks us to begin the service immediately, which affects that right. Our Terms has the detail.
If something isn't working and that's why you want a refund, email us first. Most of the time it's a permission we can fix in one reply.