This one is specific to buying on the web and then installing the app.
Sign in to the app with the same email you bought with. The subscription is attached to your account, not to your phone. If you bought with one email and signed in with another, the app has no way to connect the two.
If you're signed in with the right email and still see a paywall:
- Pull down to refresh, or force quit and reopen Aura.
- Find your receipt email and check exactly which address it went to. If you
used Apple's Hide My Email at any point, this is often the culprit.
- Email help@downloadaura.app with that receipt attached and we'll link it
by hand. This takes us minutes.